Health and Medical Conditions

Procedures within the grooming environment can be stressful for some dogs even though we try to make it a stress-free experience for some dog like senior, young, overweight dogs or those with medical concerns. The process may expose unknown medical conditions or aggravate a current one during or after the groom. In the best interest of your pet this agreement you will give Elite Dog Grooming Ltd permission to seek emergency veterinary treatment if we deem it necessary for whatever reason. We will do the best to contact you first, before taking your pet for treatment, however this may not always be feasible. Unless we are deemed to be negligent all medical expenses are the responsibility of the owner. By agreeing to these Terms and Conditions you are expressly agreeing to the following disclaimer

Coat Condition

Elite Dog Grooming Ltd practice humanity over vanity. If we are presented with a neglected coat and believe, in our professional opinion, it is kinder to remove the coat than it is to de-mat this will be done in accordance with The Animal Welfare Act 2006. Whilst we will make every effort to identify this as part of the pre-groom consultation and coat assessment there may be occasions where the degree of matting cannot be fully identified until we commence the groom.
In this event we will make every effort to contact you however if this is not possible, we will, in our professional opinion, do what we believe is in the best interest of the welfare of the dog. By agreeing to these Terms and Conditions you are expressly agreeing to the following De-Matting disclaimer:

De-Matting Disclaimer

Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. Will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits to our salon and will certainly involve daily grooming at home. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasional reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation is not restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price.

The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet.

Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting.

Fleas & Ticks

If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 48 hours notice must be provided to avoid a cancelation charge. We recommend that you contact your veterinary surgeon to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do additional disinfection of our premises and equipment. An additional £15 will be charged to your bill. If ticks are found we will not remove and ask you to seek medical advice as they carry Lyme disease and your dog may need some medication.

Behavioural Charges

Aggression

Owners have the obligation to inform Elite Dog Grooming Ltd of any known aggressive behaviour traits their pet may have to other animals or humans. Specifically, the owner must inform Elite Dog Grooming Ltd if they have been advised by pervious groomer(s) of any of the aforementioned behaviours.

Nervous/Anxious Dogs

Although Elite Dog Grooming Ltd caters to dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability.

We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the salon. In the event any of these behaviours present during the groom the session may stopped at anytime and the full fee incurred.

Please toilet your dog before attending their appointment. Fouling in the salon may result in additional charges.

Time Keeping

Elite Dog Grooming Ltd works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care with no waiting around. We expect to admit you at your given appointment time, if you are early, we may not be able to grant immediate access and would ask that you wait until you allocated time. Likewise, if you are more than 15 minutes late, we will may have to refuse your groom on welfare grounds as rushing the groom may lead to unnecessary stress and possible injury. A fee equal to the cost of the groom will be incurred. If you are more than 15 minutes late collecting your dog a late collection charges will be incurred.

Time Keeping

Elite Dog Grooming Ltd works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care with no waiting around. We expect to admit you at your given appointment time, if you are early, we may not be able to grant immediate access and would ask that you wait until you allocated time. Likewise, if you are more than 15 minutes late, we will may have to refuse your groom on welfare grounds as rushing the groom may lead to unnecessary stress and possible injury. A fee equal to the cost of the groom will be incurred. If you are more than 15 minutes late collecting your dog a late collection charges will be incurred.

Pricing

Any prices provided are an estimate only. Additional charges may be incurred due to:

Overweight dogs or oversized for the breed
Unkept/neglected coats
Aggressive, senior, nervous or timid dogs that require additional handling
Fleas and/or ticks
Dogs that require additional handling for whatever reason
Defecating and urinating in the salon

Deposits for new customer will be £20 non-refundable sent on an invoice immediate payment is needed to secure the appointment fail to pay the invoice promptly, the appointment will be cancelled and offered to someone else.

Cancellations

We require 48 hours notice for cancelled appointments or the full grooming charge will apply and must be paid in full before re-booking. NO Shows are not acceptable and will not be offered another appointment.

GDPR Statement

In order for us to provide the requested services, we are required to obtain and store a limited amount of your personal information. Such information will be stored in accordance with all relevant legislation, will never be shared with any 3rd parties or organisations and will only be used for the purposes of providing the requested or related services. You have the right to request and review any of your personal information. Please make any requests to info@elitegroomingdog.com